Frequently Asked Questions
Everything you need to know about your JRL beauty experience.
How can I track my JRL order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to monitor your package's journey.
What is your return policy for beauty tools?
We offer a 30-day return policy for unused items in their original packaging. For hygiene reasons, products that have been opened or used cannot be returned.
Do JRL professional tools come with a warranty?
Yes, all our professional beauty tools include a 12-month limited warranty covering manufacturing defects from the date of purchase.
Does JRL ship internationally?
We currently ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options via Klarna and Afterpay.
Are your products suitable for all hair types?
JRL products are engineered with advanced technology to be versatile and safe for all hair textures, from fine and straight to thick and curly.